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Managing Global Programs
This course is designed for senior project managers confronted with the special issues involved in the management of global programs.
Course Format
This course is two days in length. In addition to the lecture portion of the course, case studies, exercises, and discussions will be used to enrich the learning process.
Who Should Attend
Anyone involved in the management of a multi-dimensional global program. This includes executive management, project managers, financial managers, and technical personnel.
You Will Learn How To
* Systematically form global account teams, global program management teams, and partner with customers to resolve the complex issues involved in successfully leading a global portfolio of programs.
* Use a disciplined approach to manage numerous projects and programs in a consistently successful manner.
* Explore the requirements for selling, program planning, and executing on large complex programs -- Global Accounts.
* Understand the customer, political, product, economic, and cultural aspects of dealing with a multi-dimensional global program.
* Avoid common project problems and apply proven best practices for managing multiple projects with varying complexity in two or more regions of the world simultaneously.
Course Outline
* Global Business Challenges and PM Environment Models
o Global business challenges
o Global program environment models
* Building a Global Account Management Team
o GAM team model
o Establish a global sales team
o Form a global program management team
o Global program management model
o In-country program management model
o Jointly develop a global account plan
o Clarify roles and responsibilities
o Program management -- value to the GAM
o Develop and use global customer communications plans
o Use proven best practices
* Managing a Global Portfolio of Programs
o Understand scope, schedule, cost, and customer expectations
o Create customer focused metrics and regular status reporting
o Manage across cultures
o Adopt International Standards Organization (ISO) 9000 standards
o Ensure sales and program management teams are aligned on customer needs
o Conduct regular communications with Customer
o Realize global PM business environments are evolving from supplier to partner
o Perform Customer requirements management
o Managing a global portfolio of programs requires creating effective organizational structures
o Ensure executive involvement in creating the Global PM Team
o Understand Customer expectations vs. perceptions
o Use a proven Project Management Process
o Record customer requirements, delivery schedule, customer obligations, and agreed to acceptance criteria in the contract
o Learn how to manage customer expectations and perceptions
o Apply proven best practices
* Assessing the Impact of Multi-Cultures on Global Programs
o Define customer needs by using the customer relationship process
o Tackle communications challenges
o The importance of a common vocabulary
o Understand translation vs. Interpretation
o Work with different cultures
